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Return Policy

At Lisa Renee's Closet, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help. Please review our return policy below:

1. Eligibility for Returns:

  • Returns must be initiated within 30 days of the delivery date.

  • To be eligible for a return, your item must be returned in original packaging, unused, unwashed, and in the same condition that you received it.

  • Custom-made items are exempt from being returned unless there is a defect in the product or an error in customization that was our mistake. (READ ERRORS IN CUSTOMIZATION)

2. Errors in Customization:

  • In the rare event that there is an error in the customization of your item that was our mistake (e.g., incorrect design, misspelled text), please reach out to us within 15 days of receiving your order.

  • We require proof of the error, such as photos or screenshots, to verify the mistake

  • Upon confirmation of the error, we will send you information on where to return your item and we will provide a replacement or issue a refund.

3. Damaged Items:

  • For canvas art, if you receive a defective or damaged item, please contact us within 15 days of the delivery date at, lisareneescloset@gmail.com.

  • We require photo evidence of the defect or damage to process your return efficiently.

  • ​Once we receive your item, we will inspect it and notify you of the status of your refund or replacement, if the defect or damage was done during production of the product.

  • Lisa Renee's Closet and its affiliates are not responsible for damages caused by carrier.

4. Non-Returnable Items:​

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error are not eligible for a return.

5. Return Process:

  • To initiate a return, please contact our customer support team at lisareneescloset@gmail.com, with your order number, details of the issue and a photograph of the product.

  • Once your return request is approved, we will provide you with instructions on how to return the item.

  • Customers are responsible for return shipping costs.

6. Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment in a timely manner, depending on your card issuer's policies.

7. Exchange Policy:

  • If you wish to exchange an item for a different size or color, please contact us to initiate the exchange process.

  • Exchanges are subject to availability. If the desired item is not available, we will provide a refund.

8. Contact Us:

By shopping with us, you agree to abide by the terms and conditions outlined above. We appreciate your trust in Lisa Renee's Closet and strive to provide you with the best shopping experience possible.

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